Communication Channels
Dear Residents and Families
At Buckland, we are committed to continuously improving communication with our residents and their families. We understand the importance of keeping families informed and connected, and we have taken additional steps to enhance our accessibility.
On 18 October 2024, we contacted you regarding the provision of mobile phones on each unit. This initiative was implemented to further streamline communication and ensure that families have a direct point of contact for their loved ones' care needs.
As part of our ongoing efforts, we have now introduced dedicated mobile phones for our Care Managers to facilitate direct communication during business hours. The Care Managers are responsible for specific wings within the home as outlined below:
- Kristine Latoja – Care Manager for The Thomas Buckland Wing (TBW) and The Matron Rothery Wing (MRW)
- Michael Perez – Care Manager for The Donald Coburn Wing (DCW) and The Liz Roberts Wing (LRW)
Their direct mobile contact numbers have been provided in the attached phone contacts list. Please note that these mobile numbers are available for use during business hours. Outside of business hours, or for urgent matters, you may continue to contact the Registered Nurses (RNs) on the respective unit numbers listed in the directory (Highlighted in yellow on contacts list). To ensure efficient use of resources, I kindly ask that mobile phone calls be reserved for important and urgent matters.
We appreciate your cooperation and support in using these new communication channels effectively. Our aim is to ensure timely and transparent communication, enhancing the care and support provided to our residents and their families.
Should you have any questions or require further clarification, please do not hesitate to reach out to me or any member of our team.
Thank you for your ongoing trust in Buckland Aged Care.
Yours Sincerely,
Pearson Kasawaya
General Manager
Buckland Aged Care
Name
Phone Number
DCW
0481 101 129
LRW
0405 150 692
MRW
0413 022 074
TBW
0423 615 522
Michael Perez – Care Manager
0423 786 499
Kristine Latoja – Care Manager
0466 186 377
Pearson Kasawaya -General Manager
0402 017 482