Improved Communication Channels for Resident Families
Subject: Improved Communication Channels for Resident Families
Dear Residents and Families
At Buckland, we are committed to continuously improving communication with our residents and their families.
Please find below an updated list of Care Managers and Clinical Leads and the specific wings within the home for which they are responsible for:
- Kristine Latoja – Care Manager and Sanket Patel – Clinical Lead for The Thomas Buckland Wing (TBW) and Donald Coburn Wing (DCW). Their offices are located on the lower level.
- Hannah Devonport – Care Manager and Michael Perez – Clinical Lead for The Matron Rothery Wing (MRW) and The Liz Roberts Wing (LRW). Their offices are located near reception on the upper level.
Their direct mobile contact numbers have been provided in the attached phone contacts list. Please note that these mobile numbers are available for use during business hours. Outside of business hours, or for urgent matters, you may continue to contact the Registered Nurses (RNs) on the respective unit numbers listed in the directory (Highlighted in yellow on contacts list). To ensure efficient use of resources, I kindly ask that mobile phone calls be reserved for important and urgent matters.
We appreciate your cooperation and support in using these new communication channels effectively. Our aim is to ensure timely and transparent communication, enhancing the care and support provided to our residents and their families.
Should you have any questions or require further clarification, please do not hesitate to reach out to me or any member of our team.
Thank you for your ongoing trust in Buckland Aged Care.
Yours Sincerely,
Pearson Kasawaya
General Manager Buckland Aged Care
DCW
0481 101 129
LRW
0405 150 692
MRW
0413 022 074
TBW
0423 615 522
Hannah Devonport – Care Manager (MRW and LRW)
hannah@buckland-rv.com.au
0423 786 499
Kristine Latoja – Care Manager
(TBW and DCW)
0466 186 377